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Pam Burgess; Prisma Health Hero

If you entered Prisma Health Richland Hospital lately, you may have seen Pam Burgess welcoming you. As a visitor service representative, she is screening team members and visitors to help minimize the spread of the COVID-19.

But that’s just the tip of the iceberg. In her 48 years of service, starting at Richland Memorial Hospital, Pam has had a variety of jobs from unit secretary to Heart Center patient liaison to pre-procedure representative and others. In each position, she came to work ready to serve her community.

Her love for the hospital and giving back started early. “I have wanted to work in healthcare since I was a little girl. My grandfather was a frequent patient at the Dorn VA Hospital, so we would visit him on the weekends. Everyone there was so kind and helpful to him as well as to my family, so I wanted to help others who were sick as well.”

Pam says that she has stayed because she believes she is making a difference in helping our patients. “All of my positions have offered me a chance to give back, but my most rewarding was making it easier for our patients to maneuver through our system. Being an advocate and educating them was very rewarding. I also feel like the employees here are an extension of my family.”

Pam strives to always be compassionate and caring. She is passing her love of service to her daughter Erin who works with the state’s Disaster Recovery Office.

As a Christian, and a Steward at her church, Pam believes that God gives each of us gifts. “I believe my gift and calling is to work in health care and assist and encourage patients. God also says, ‘when you do it to the least of them, you do it unto me.”

Thank you, Pam, for your legacy of service.

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